GetGo is refreshing the traditional convenience experience every day, with more than 270 locations and growing throughout western Pennsylvania, Ohio, northern West Virginia, Maryland, and Indiana. Our Store Team Members are an essential part of GetGo’s diverse and people-oriented team.

We spoke with Jordan, Executive Team Leader at GetGo in Monaca, PA about what makes working at GetGo great.

How would you describe the GetGo culture?

I think the GetGo culture is unique because the stores are small. You become a cohesive team because you usually have seven full-time Team Members, so you’re seeing the same people 40 hours a week. You’re constantly working as a team, side by side and you also have a lot of regular Guests, who are coming in for their coffee every single morning. So, Team Members have their little work family and then they create that relationship with Guests in the community as well. The size of the stores makes it feel quite intimate.

What does an average day in the life of a GetGo Team Member look like? 

There really isn’t an average day because Team Members are doing a little bit of everything. They’re in charge of their own days, they’re their own leaders in the making. Rather than a Team Member being only in the kitchen or only on the register, they go back and forth. If they see the kitchen getting busy during lunch, they have the flexibility to flip their register to self-checkout, and they can go and help the kitchen. All Team Members are cross trained so instead of a Team Leader telling them what needs to be done, they come in and they are empowered to make the choices on exactly what work to do.

What three words would you use to describe a day in the life of a GetGo Team Member?

A day in the life would be:

Fast paced - even on a slow business day there are 100 different things you can complete
Challenging - but in a good way; you're constantly being presented with opportunities to think and work differently
Rewarding - you are serving needs and making Guests happy

What benefits are offered to a GetGo Team Member?

We offer our Team Members a very competitive pay rate and fantastic benefits. Typically, in my role as Team Leader I would be doing things such as inventory ordering, putting work orders in for things that need to be repaired. Now, we’re empowering our Team Members and giving them their own piece of the business to own and more opportunities to develop and progress their careers.

GetGo is growing rapidly and there are many opportunities for advancement.  How have you seen this growth lead to various opportunities for your teams and peers?

Starting with GetGo is a great opportunity because our Team Members have a lot of opportunities to develop and learn. They’re getting exposure to all the different areas of the business; you’re learning food, you’re learning the retail side of the business, you’re learning the convenience/fuel side of it. So, you see a little bit of everything, and then you can decide where you want to focus. For example, if you really like interacting with the Guests and helping your other Team Members, you can transition into HR. There are a lot of opportunities to transition to other parts of the business based on your interests and skillset.

We've promoted people from part-time to full-time, and now we're taking those full-time Team Members to new stores to be Leads. I think that's one of the best things about the company, that they try to promote from within whenever possible. If we have a full-time position available here, we'll post for our internal part-time Team Members first before we look externally.

For me personally, I started working here in high school because I needed money for a senior trip! I finished school and still didn't know what I wanted to do, but GetGo gave me the opportunity to learn and grow. When I took the position as a salaried leader, I just fell right into it and felt at home. It sounds corny, but I just knew this is what I wanted to do. When I was in high school, I didn’t think I would be staying with GetGo my entire career, but it's really turned into that. There are so many directions I can go from here - a district leader, recruiting, HR, marketing.

GetGo is inspired by change, always focusing on improvement and innovation. How can a Team Member make suggestions or recommend improvements? 

There have been many times that Team Members have made suggestions to switch things up and we encourage that. We say, you are the Team Members, you are in the work every day. If you feel like that's something you need to do, you have that opportunity. For Team Members that aren’t as comfortable being vocal we have a continuous listening tool called Voice of the Team Member, where they can fill out something as simple as I had a good day today, this person made me laugh, or they can go ahead and put in those ideas for improvement and we will see it. We make it known that it's anonymous but we take that feedback seriously and act on it wherever possible.

Team Members are also empowered to make decisions. For example, today we had a Team Member notice that someone was looking in the cooler for something that was out of stock. She grabbed the handheld, and she ordered two to come in tomorrow because she wanted to make that Guest happy. Our Team Members are all from the local community, they're very passionate about getting to know the Guests and they want them to have a good experience.

What skills do you think are important to be a successful a Team Member at GetGo? 

Communication is very important. A positive attitude. And adaptability, because things can change in a drop of a pen here, so being able to come in to work not knowing how your day is going to look. The type of person that can come in and can adjust to whatever is happening, that can look at the problem and find the solution, is going to be successful.

These are all important qualities to have because we can train someone how to make a sandwich in the kitchen, or how to put the cooler away, but you need to have that optimism and that motivation within yourself to learn those things. We can train you on tasks, but we can’t train optimism.

Have the right attitude to join this winning team?

Visit the GetGo Careers page to learn more and apply to open positions today!