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Meet Jameeta, Supermarket Team Member Communications & Engagement Director at Giant Eagle

This week's #TeamMemberTuesday is featuring Jameeta, Supermarket Team Member Communications & Engagement Director at Giant Eagle! As a Pittsburgh native, Jameeta appreciated Giant Eagle's commitment to our community and knew this was a place to pursue her career. Her experience in customer service has been pivotal in improving our Team Member experience and fostering relationships throughout the Company. 

How did you come to work for Giant Eagle?

With more than 20 years of experience in customer service, sales, leadership, and employee coaching and development, I joined Giant Eagle as the Customer Care Manager in 2015. 

What made you think of Giant Eagle as a possible place of employment?

I grew up in the Pittsburgh area and Giant Eagle had a strong connection to the community. Giant Eagle is the place where my family and friends always shopped because of the quality of the products. Some of my years of customer service experience included retail, and I enjoyed it, so the opportunity at Giant Eagle made perfect sense. 

Why have you chosen to stay with Giant Eagle?

During my time with Giant Eagle, I have built a lot of professional relationships that I value. In recent years, the grocery business is evolving rapidly, and I want to be a part of executing the strategies that will help Giant Eagle lead in this industry. In the future, I would love an opportunity to learn more about opportunities on the GetGo side of the business. I am always excited for new challenges! 

What do you love most about your current role?

What I love about my current role is the opportunity to connect with people and find ways to help improve their experience as a Team Member. I see Team Members as my customers (guests), and my new role provides me the opportunity to use my customer service and leadership skills to implement effective programming and communications that inform and engage Supermarket Team Members. 

What is your favorite Giant Eagle memory?

My favorite Giant Eagle memory is receiving a phone call from our CEO, Laura Karet, after the launch of fuelperks+ in all markets. I was in the role of Customer Care Manager at the time. Receiving this phone call was a big deal because, during the conversation, three things happened:

1) She said, "Thank you."

2) She asked, "How are guests responding to the program?"

3) She asked, "Does your team have everything they need to help our guests?"

I always strive for excellence, so throughout my career, I have received numerous awards and honors. The personal phone call meant more than any of that because it was just that, personal. It was a great example of a leader who truly cares about the Team Member and guest experience. 

Do you actively participate in any Business Resource Groups? If yes, can you speak to your experiences and how the BRG improve the workplace?

I am a member of both the Women’s Business Resource Group and the African American Business Resource Group. The BRG’s are a great forum to meet like-minded people, raise awareness on key issues, and learn more about different experiences and cultures. They create the opportunity for me to be heard and feel valued. 

What three words would you use to describe Giant Eagle.

If I had to use three words to describe Giant Eagle, I would say family, collaborative, and innovative!

Is there anything else you would like people to know about Giant Eagle?

I appreciate that leadership is always thinking about enhancing the experience of Team Members and guests. It’s exciting to work with a group of people who are focused on living out our Core Values and Purpose Beyond Profit, along with continuous improvement. 

“What I love about my current role is the opportunity to connect with people and find ways to help improve their experience as a Team Member. I see Team Members as my customers (guests), and my new role provides me the opportunity to use my customer service and leadership skills to implement effective programming and communications that inform and engage Supermarket Team Members. ”
- Jameeta, Supermarket Team Member Communications & Engagement Director

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