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Intake Coordinator

Req # 260339 Employment Status Full time Department PharmacyLocation 0221 - Cleveland Specialty PharmacyAddress 20160 Center Ridge Road Suite 201 Rocky River, OH 44116 Date posted 09/09/2021
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Job Summary

As an Intake Coordinator, you will assist in the specialty pharmacy's operations by performing primary phone intake duties, setting up patient profiles for new referrals, and distributing faxes to the appropriate Team Members. By answering the majority of incoming calls, you will serve as the initial point of contact for many callers and the level of professionalism and courteousness you display will set the tone for the patient or provider experience. Accurate attention to detail is called for when processing faxes and creating new patient profiles.

Job Description

  • Experience Required: 1 to 3 years
  • Education Required: High school diploma or equivalent
  • Certification or Licensing Required: Must become an Ohio Registered Pharmacy Technician. Company provides training and guidance, registration costs are the responsibility of the employee.
  • Lifting Requirement: Up to 10 pounds

Job Responsibilities

  • Perform patient touch-base calls as required by insurance contracts and record interaction summaries in the specialty pharmacy clinical platform.
  • Answer all incoming calls in a professional and friendly manner and direct the incoming call to the appropriate Team Member by researching patient notes.
  • Take detailed messages as needed and relay the messages to the appropriate person.
  • Process, save, and distribute incoming faxes from the fax server with attention to detail, ensuring faxes are saved to the correct profile and titled appropriately.
  • Accurately create new patient profiles in the pharmacy system and physical patient charts as necessary and distribute to the appropriate Team Members or teams.
  • Work on miscellaneous assigned projects as needed such as document scanning, entry of information into Microsoft Excel, and/or organizational tasks.
  • Obtain and maintain Ohio Board of Pharmacy Technician Registration in order to make changes/initiate prescription records of new patients.
  • Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.
  • Assist in the execution of all specialty initiatives and programs.
  • Maintain a neat and clean work environment to ensure company and government requirements are met.
  • Adhere to all company, state and federal policies, laws and regulations.
  • Assist Team Members with tasks to ensure department runs efficiently.

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us the one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office we are working together to put food on shopper’s tables’ and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

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