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Customer Intelligence Intern

Req # 264371 Employment Status Full time Department InternLocation Pittsburgh Corporate OfficeAddress 101 Kappa Drive Pittsburgh, PA 15238 Date posted 10/21/2021
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Job Summary

Giant Eagle is revolutionizing its customer experience by building new ways to understand its 4M+ customers and respond to their needs. The Customer Intelligence Intern will join the Customer Experience group for the duration of the internship and work alongside an integrated data science and customer analysis team. Through digging deep into Giant Eagle’s dataset and working across analytical techniques, the CI intern will assist in the buildout of new segmentations, models, and 1:1 campaign. In addition, the CI Intern will undertake an individual project that they will own end-to-end with a goal of leaving behind an actionable deliverable for the team. The CI Intern will bring an ability to creative problem solve through data.

Job Description

  • Primary Internship Responsibilities

    ·Assist in the use of predictive modeling to increase and optimize sales and personalize the customer experience

    ·Work across internal databases to create rich insights to inform customer + business strategies

    ·Assist in the buildout of statistically significant Test and Learn programs to test hypotheses and model outputs

    ·Work across the CX team to understand the right approach to solve customer problems with data

    ·Undertake a data-driven project designed to positive impact Giant Eagle’s ability to respond to customer needs

    Education & Training

    Education Desired: Pursuing a bachelor’s degree in preferably a quantitative discipline (e.g., Statistics, Machine Learning, etc.)

    Experience Required

    None

    Competencies Required

    Curious | Analytical | Strong Communicator

    Experience Desired

    Working knowledge of statistical analysis (e.g., regression analysis, decision trees, etc.)

About Us

At Giant Eagle Inc., we’re more than just food, fuel and convenience. We’re one giant family of diverse and talented Team Members. Our people are the heart and soul of our company. It’s why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what makes us the one of the top work places for jobs in the Greater Pittsburgh, Cleveland, Columbus and Indianapolis Areas. From our Warehouses to our GetGo’s, our grocery Stores through our Corporate home office we are working together to put food on shopper’s tables’ and smiles on their faces. We’re always searching for the best Team Members to welcome to our family. We invite you to join our Giant Eagle family. Come start a lasting career with us.

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