Giant Eagle Inc., ranked 35th on Forbes Magazine’s largest private corporations list, is one of the nation’s largest food retailers and distributors with approximately \\$9.6 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 417 retail locations throughout western Pennsylvania, north central Ohio, northern West Virginia and Maryland.
Team Members who work for our flagship banner, Giant Eagle, are continually redefining and improving the supermarket shopping experience. We’re creating a destination where customers find high-quality foods and convenience-oriented services, along with some pleasant and unexpected surprises as we try new things and roll out new ideas. You will be part of a growing team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs.
The purpose of this position is to join and contribute to a service conscious Pharmacy team who will consistently build relationships with patients by exceeding their needs and providing safe, accurate and efficient care to achieve optimal patient, Team Member and Company outcomes.
Immediately acknowledge and welcome patients with compassion and a smile at all pharmacy entry points.
Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.
Adhere to all company, state and federal policies, laws and regulations including HIPAA and Pseudoephedrine sales.
Finalize sales using cash register according to established procedures including the Point of Sale Policies.
Transcribe data from prescriptions accurately to generate a custom label for the customer
Assist with maintaining proper inventory levels by order, receiving, socking and rotating drugs and other supplies per company policy and procedure
Answer telephone in a polite and timely manner and ensure accurate information is exchanged and customer is satisfied.
Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
File written prescriptions daily.
Maintain a neat and clean work environment to ensure company and government requirements are met.
Use the pharmacy computer to complete all actions necessary to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: search for patients and profiles, determine dates of fill and pick-up, determine prescriptions sent to Central Fill, quote cash prices of prescriptions, check on-hand counts of medications, enter invoices.
Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
Assist in the execution of all company initiatives and programs.
Assist team members with tasks to ensure department runs efficiently
Complete required training program and accompanying exams.
Little or no financial or budgetary responsibility
Reports To: Team Leader, Pharmacy
Education and Training Required
High school diploma or equivalent
0 to 6 months
Normal store environment with no continuous exposure to extreme temps, dust, etc