Giant Eagle Inc., ranked 35th on Forbes Magazine’s largest private corporations list, is one of the nation’s largest food retailers and distributors with approximately \\$9.6 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 417 retail locations throughout western Pennsylvania, north central Ohio, northern West Virginia and Maryland.
Team Members who work for our flagship banner, Giant Eagle, are continually redefining and improving the supermarket shopping experience. We’re creating a destination where customers find high-quality foods and convenience-oriented services, along with some pleasant and unexpected surprises as we try new things and roll out new ideas. You will be part of a growing team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs.
Together, we improve people’s everyday lives and well-being. As a Giant Eagle team member, you’ll be part of a team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs. As a Department Manager for the Bakery team, your primary responsibility will be to lead other Team Members with the interacting of customers on the sales floor and replenishing the products to ensure only the freshest are available.
Provide exemplary customer service by greeting customers in the department and ensuring they are able to locate the products they are looking for. Bakery team members are also expected to have sufficient knowledge to answer questions and make suggestions to our customers.
Become familiar with products in the store to answer questions and make suggestions to customers.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the Team Member’s designated department or elsewhere in the store.
Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
Replenish product in the Bakery cases and displays, rotating product and ensuring code dating procedures are followed and only the freshest product is available for sale.
Effectively delegate meaningful responsibility and decision making authority to the right people, clearly communicate expectations, provide the right amount of direct support and follow-up in a timely manner
Direct, oversee, and evaluate training provided by a trainer to department Team Members in order to reduce turnover, promote efficiency, and control labor costs.
Promote the continuous development of Team Members.
Understand and adhere to the Collective Bargaining Agreement.
Develop and maintain communication processes with other departments in order to develop marketing plans, which help to meet the financial objectives of the store.
Manage inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements and maximize profits.
Accurately record special orders on bakery products to ensure the customer is delighted with the finished product.
Maintain cleanliness of department and work area, including the back room.
Assist in maintaining bakery cooler and freezer efficiency by unloading deliveries.
Assist in other areas as required.
Supervision of team members in one department
Reports To: Store Leader
Education and Training Required
High school diploma or equivalent
Retail work experience or Store Leader recommendation
Retail leadership or supervisory experience
Successful performance as a Peer Trainer or other similar role
Successful performance as an in-store champion (e.g., safety, service, wellness) or similar role
Demonstrated product knowledge relevant to department