This week’s #TeamMemberTuesday is featuring Deb, Team Member at the Shaler GetGo! Deb made a career change from nursing to join the team at GetGo, and she has been with GetGo for almost six years. She has a passion for exceptional customer service and makes it her goal to ensure every customer interaction is a positive one. Get to know more about Deb here.
How did you come to work for GetGo?
Deb, Team Member at the Shaler GetGo
Five years ago, I was a customer that came into this location in Shaler and the Team Members that worked here made it such a nice experience. The one woman that was the coffee person at the time was leaving and going into nursing, and I was coming out of nursing, so we basically switched places. Because it was such a nice atmosphere and my experience as a customer was so wonderful, I started to picture myself working here.
When I got the job, I maintained my nursing job and my job at GetGo for about three years. I chose to stay at GetGo. I love the customers. They make it so nice. My interactions with them are only 30 seconds, so I turn it into a challenge for myself to make the interactions the best that I can. We have some very sweet customers that come in. We challenge each other to see who’s going to smile first. I always try to make it a fun experience for them.
What do you love about GetGo?
The Company is very family-oriented. They are flexible with my needs. And especially in the beginning, they were very flexible with my schedule when I was working two jobs.
What work are you most proud of?
I’d say I’m most proud of when the customers recognize when I’m not here. They appreciate me as much as I appreciate them. I love my interactions with the customers and being able to continue my relationships with them.
Is there anything else you would like people to know about GetGo?
I’ve told a lot of people that I know that this is a great place to work. I’ve found that most people go by word of mouth, so it’s great that the Company is so good about communicating with the Team Members. When changes are coming, we usually know several weeks in advance, which helps us to prepare ourselves and the customers.
I get to be the customer’s voice. When leaders come into the store and ask us how things are going, I get to be the one to speak on behalf of the customers. If they have questions or they don’t like something, I like relaying those comments back to the people in senior leadership, so we can do something about it.
“I’d say I’m most proud of when the customers recognize when I’m not here. They appreciate me as much as I appreciate them. I love my interactions with the customers and being able to continue my relationships with them.”