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Agent, MyHRConnection I

About Us

Giant Eagle Inc., ranked 36 on Forbes magazine’s largest private corporations list, is one of the nation’s largest food retailers and distributors with approximately \\$9.5 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.

Giant Eagle was previously named America’s Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports numerous community events, the United Way, Children’s Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at GiantEagle.com.

Position Summary

The Front Office Reprsentatives serve as the centralized point of contact for Giant Eagle Team Members and external contacts who have quesitons for HR. The Front Office also supports the use of the MyHReConnection web site and complete other necessary HR administrative tasks.

Job Responsibilities

  • HR Customer Service Support
    – Respond to employee inquiries received via phone, self service web site, email, fax, or US mail, within specified Service Level requirements.
    – Create, manage, escalate, and resolve cases within PeopleSoft CRM (Customer Relationship Management) case management tool to aide in effective resolution and tracking of employee issues and questions.
    – Respond to employee questions using approved help guides located within the MyHRConnection SharePoint site.
    – Escalate unique situations requiring special handling to MyHRConnection Specialists and/or subject matter experts located within the Back Office for resolution.
    – Accurately document details of interactions with employees within the case management tool in accordance with Shared Service Center operating procedures.
  • Provide Administrative Support to HR
    – Scanning of personnel records.
    – Processing of HR transactions.
    – Provide other assistance as necessary
  • Particpate in Continual improvement projects as dicatated by management
    – Creation and/or maintenance of SharePoint Help guide materials.
    – Attend continual improvement training.
  • Respond to Special Requests for Infortmation
    – Respond to subpoemas for HR information.
    – Research and gather documentation to defend against unemployment compensation claims.
    – Generate duplicate W2’s and Earning’s Histories as requested.
  • Little or no financial or budgetary responsibility
  • None

Education and Training Required

  • High school diploma or equivalent plus 18 months to 3 years of additional training

Experience Required

  • 1 to 3 years

Experience Desired

  • Associates Degree Course Study: HR/Business
  • 1 to 2 years of customer service experience.

Equipment Used

  • Calculator
  • Computer
  • Copier
  • Fax Machine
  • Printer
  • Telephone

Address:

101 Kappa Drive, Pittsburgh, PA 15238

Employment Status:

Full Time

Reports To:

Agent, MyHRConnection II

Job Id:

81115BR

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